Job: Customer Service Representative - Inbound

Currently accepting Applications for January 2010 positions

Do you enjoy variety in your work, but structure in your work life? Then, launch your high-growth Verizon Wireless career as a Customer Service Representative. If you get excited about solving problems and take pride in creating outcomes that are positive for your customer, your company, and yourself, this is the opportunity for you.

CUSTOMER SERVICE REPRESENTATIVE

What if you could get to know all about the wireless industry, master valuable product knowledge, and learn everything you need to excel? You can, when you join our team. One of the great things about starting as a Customer Service Representative is that you’ll acquire the knowledge and experience you need to advance professionally.

Day to day
Of course, providing the very best service means always being available to talk to our customers. When it comes to the number and variety of calls you’ll receive, no two days are the same. This morning, you might be explaining charges to a customer who has just received his/her first bill. Tomorrow afternoon, you could be addressing technical issues about one of our products, or referring customers to our technical service team. Next week, you may help solve a problem and transform a frustrated customer into a happy one. This is in many ways, a powerful position and a great place to start a Verizon Wireless career.

We’re looking for a couple years of customer-service experience and an Associate, Bachelor or Technical degree is highly desired. We also need a unique kind of person-someone who is punctual, dependable and organized. Your ability to work with multiple computer applications, while talking to customers, is a necessity. A stable work history showing at least one year with a previous employer is required. But most important, you must enjoy listening to, analyzing and solving problems. You’ll need to think on your feet, ask targeted questions, anticipate needs, and start fresh with every customer. You’re the reason that customers who choose us, stay with us. You’re the voice of Verizon Wireless.

Bilingual candidates (Spanish/English) are highly desirable and given a pay differential.

** Part-time positions are also available **