Job: PATIENT SRVCS COORD I -PMG/MEDICAL RECORDS

PATIENT SRVCS COORD I -PMG/MEDICAL RECORDS

Requisition Number: 27930

Location: NM - Espanola

Type of Opportunity: Regular Full-Time

FLSA Classification: NON-EXEMPT

Minimum Experience: 1 year

Minimum Education: High School Degree or Equivalent

Shift: Days

Facilitates the customer registration and discharge (check out) process. Ensures the collection of patient demographics and insurance information. Collects identified patient financial obligation, arrange method of payment, or resolves account according to standard protocols. Verify eligibility of benefits.

Maintains and fosters effective public relations with patients, physicians and the public by listening, responding, and documenting customer phone and walk-in inquiries and issues.

Sets up scheduling template, and schedules patient appointments according to guidelines and works with staff technologists as defined.

Participates in the coding process initiated by clinical staff and completes the data entry function. Identifies appropriate ICD-9, CPT4, and HCPCS codes for services, procedures and supplies. Ensures coding is appropriate to each payer's requirements and guidelines.

Obtain referrals and authorizations by researching contract guidelines and contacting insurance companies and patients. Ensures the accurate and timely compilation and maintenance of medical record documentation. Acts as liaison with business office to successfully resolve billing issues and patient account balances.

Coordinates care activities. Coordinates appointments in collaboration with providers and clinical support staff. Provides documentation of scheduled appointments, procedural instructions and location directions. Monitors the daily patient schedule, places reminder calls and identifies 'no shows' for rescheduling.

Listen, analyze, answer and resolve customer phone, walk in and appointment care inquiries or complaints.

Assists physicians as needed.

Performs other functions as required.

High school plus specialized short term training in clerical and financial functions. One to three years' experience in clerical field, preferably to include insurance, hospital, or health care related industry.