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Jobing Description
Do you believe in what you do? Can you feel it? Do you have what it takes? How strong is your commitment?
These are the types of questions we encourage our 60,000 associates to ask themselves every day. They are thinkers, doers, believers, achievers, leaders...
Sitel offers the following:
Monthly bonus incentives
Step rate pay increases
FREE DirecTV service!!
Opportunity for advancement
Employee referral bonus
On-site activities
Benefits after 90 Days
Comfortable work environment
Friendly & FUN atmosphere
Opportunity to work overtime
Our growing company is currently seeking Inbound Customer Service Representatives for our Las Cruces, NM location, must be able to work nights and weekends. As a Customer Service Associate, you will be taking inbound calls within the guidelines/goals established by the client and contact center management. The position consists of learning and retaining a working knowledge of new and existing accounts, gathering and verifying customer information and entering into the computer system, assisting customers with account specific information such as billing inquiries, processing of payments, troubleshooting technical issues, and explaining new products and services offered.
Skills / Requirements
A minimum of one-year previous customer service experience, six months in a call center environment is preferred with a high school diploma or equivalent.
Must demonstrate excellent communication skills.
Must demonstrate an enthusiastic approach to customer service.
Basic familiarity with computers and computer software. Ability to navigate multiple data entry systems and other relevant applications. Keyboard skills required.
Ability to probe, assess customer needs, and appropriately resolve issues.
Advanced problem-solving skills and ability to handle customer issues at a high level of complexity.
Ability to change troubleshooting approach based on customer knowledge.
Ability to adapt to a regularly changing environment and flexibility with scheduling (including afternoons, evenings and weekends).
Ability to follow policies and procedures including attendance and performance guidelines.
Must be able to pass a criminal background investigation, credit check and drug screen prior to employment.
Important Notes
For immediate consideration, apply online at: www.sitel.com, click on Careers, then follow the prompts for Customer Service Agents!
Sitel is an Equal Opportunity Employer. Drug Free Workplace.
