Job: Sales Manager

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Jobing Description

To identify, develop and maintain all sales and marketing objectives. To increase sales of groups for the casino and hotel, to manage booking and execution of all group sales, reservations, and special events for the casino, and to provide quality customer service. This is a full-time position. FLSA Exempt.

Primary Duties:
* Supervisory duties: Supervises employees. Coordinates work assignments and schedules. Reviews and approves timesheets, and leave requests. Initiates disciplinary action. Conducts interviews and hires new employees. Conducts performance appraisals and employee training. Makes recommendations for pay increases based on "pay-for-performance" guidelines.
* Sales/tourism duties: Responsible for overseeing all operational and administrative aspects of the shuttle and group sales department. Implements plans for improving sales and customer service. Coordinates and handles reservations and sales for all tour groups and special events. Identifies and creates files on successful service providers and group planners. Reviews, tracks, and handles compensated groups. Generates effective selling and pricing strategies. Attends necessary functions to guarantee the success of the group sales program. Orders pertinent items.
* Other duties: May assist with greeting customers, tracking groups, and providing extra shuttle service.

Skills / Requirements

* Good knowledge of federal, state, gaming, and local laws apply to group sales.
* Extensive knowledge of customer relations practices.
* Ability to supervise and coordinate group sales and tourism activities.
* Ability to exercise and initiate sound judgment and react resourcefully
* Ability to exhibit leadership and direct personnel to attain effective results.
* Ability to handle a variety of customer requests and personalities.
* Excellent verbal and written communication skills.
* College education, degree preferred in a relevant field or equivalent experience.
* Minimum of (5) years supervisory/management experience in the sales, or marketing related industry.
* Gaming Commission hiring requirements