CareNet Healthcare Services

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Training Team Leader

at CareNet Healthcare Services

Posted: 9/23/2019
Job Status: Full Time
Job Reference #: f6f411b9-5dcf-4a1b-aaaf-6f9aca7e9d3b

Job Description

  • Train all Member Services employees on their basic job duties ensuring a balance of optimum productivity and service level goals are maintained, serve as a knowledge-base for staff to provide direction and assistance in operations efforts, proactively offer consultative advice
  • Work closely with the Member Services management and quality team to ensure all personnel are trained and developed according to their job description and assigned work load
  • Ensure employee development through training, coaching, mentoring and providing appropriate resources and tools through various media to achieve highly motivated and quality performance.
  • Responsible for the role of “New Program Launch Champion” for assigned project launches. Coordinate training, develop material, execute training to team members and follow thru post-launch to ensure successful implementations
  • Respond to 24-hour/7-day-a-week service needs ensuring complete issue resolution.
  • Assess callers’ needs and assist them with issues related to patient care.
  • Adapts communication style to persons representing diverse personal, professional, cultural, and socio-economic backgrounds.
  • Support the initiatives of the Quality Management Committee.
  • Assist, as needed, with the recruitment, staffing and training of new Care Coordinators/Care Navigators.
  • Reporting and authoring end of day summary with accuracy and timeliness requires ability to us Microsoft programs such as Word and Excel
  • When not in a training activity, Training Team Leader’s labor time will be in production taking and/or receiving calls on assigned programs.
  • Other duties may be assigned by Supervisor/Manager.