County of Bernalillo

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Community Case Manager

at County of Bernalillo

Pay: $16.24 to $21.72/hour
$16.24 - $21.72
Posted: 10/9/2019
Job Status: Full Time
Job Reference #: 2425828

Job Description

Overall Job Objective

Position Summary & Duties Responsible


Under general direction of assigned supervisor, provide case management services for assigned clients, including the review and determination client needs.  Provide case management, counseling services and perform a variety of professional and technical duties in support of assigned areas.


  1. Conduct initial interviews with client; obtain information about client through interview and case history to determine the client's level of addiction severity, assist in the determination of proper therapeutic approaches and referral.
  2. Work in conjunction with community agencies and assist client in scheduling and follow through of programs for treatment and rehabilitation.
  3. Assist in the reliability and validity of treatment and rehabilitation of clients.
  4. Conduct case management services for assigned clients determining needs and referrals which may include treatment for substance abuse, mental illness, domestic violence, medical, psychological and counseling as needed.
  5. Establish and maintain contact with community agencies, resources and professionals necessary for proper case management of clients.
  6. Provide client with services, which may include collaboration with families, criminal justice entities and community resources.
  7. Transport clients to appointments and other services providers in the community.
  8. Document case management process, maintain notes and complete records, forms, and reports.
  9. Prepare case files for periodic review and make recommendations when appropriate.
  10. Perform department program related duties in residential, community, and jail based settings.
  11. Perform other duties as assigned.
*The above information on this job description has been designed to indicate the general nature and level of work performed by employees within this classification.  It is not designed to contain or be interpreted as a comprehensive inventory of all duties and responsibilities required of all employees assigned to this job.

Minimum Qualifications

  1. Bachelor Degree in Criminal Justice, Psychology, Sociology or a related field, plus one (1) years of experience in criminal justice, social work, counseling or related field; OR any related combination of education from an accredited college or university or experience totaling five (5) years in criminal justice, social work, counseling, case management or related field. Licensed Substance Abuse Associate (LSAA) preferred. Related education and experience may substitute for the required education and experience and may be interchangeable on a year for year basis.
  2. Employee must have a valid New Mexico driver's license by employment date and maintain a valid New Mexico driver's license while employed in this position.

Supplemental Information


  1. Knowledge of the basic operations, services and activities of substance abuse program, development and implementation.
  2. Knowledge of counseling and case management techniques.
  3. Knowledge of the methods and techniques of determining services required for individuals and the principles and practices governing client rights.
  4. Skill in the use of computers to generate reports and maintain records.
  5. Ability to interview and evaluate clients for program eligibility and the ability to interpret a variety of documents.
  6. Ability to express ideas clearly and concisely, in oral and written English.
  7. Ability to analyze multiple situations in a rational, mature and confident manner and to act effectively; to remain calm and effective under stressful situations.
  8. Ability to interact effectively and professionally with administration, subordinates co-workers, clients and the general public.
  9. Ability to analyze problems, identify alternative solutions; project consequences of proposed actions and implement recommendations in support of goals.
  10. Ability to establish and maintain effective relationships with staff, subordinates, County officials, and the general public.
The offer of this Bernalillo County position requires compliance with the following:
  1. Employee must successfully complete the post-offer employment medical examination and background investigation.
  2. Employee must comply with the safety guidelines of the County.
  3. Employee must have a valid New Mexico driver's license by employment date and maintain a valid New Mexico driver's license while employed in this position.
  1. The majority of essential duties are performed indoors in a temperature-controlled environment.
  2. Outdoor duties are sometimes required in performance of essential duties and worker is exposed to natural weather conditions while performing outdoor duties.
  3. Worker may be exposed to intermittent noise and vibration, a variety of fumes and odors, contagious diseases and potentially hostile and dangerous situations.
  4. Indoor working surface is even and may be carpeted or tiled.
  5. Indoor surfaces are typically dry and may involve the use of stairs.
  6. Outdoor surface may be even or uneven and may be wet or dry.
  7. Outdoor duties may involve the use of stairs or ladders and may be performed on inclines or hills.
  8. Outdoor surfaces may include natural ground, asphalt, or concrete.
  9. Work hazards or potential work hazards include those of a treatment facility environment with exposure to noise and dangerous situations that could involve serious bodily injury and other health hazards.
  10. Work hazards include high stress level of job, and operating of a vehicle.
  1. Equipment typically used to perform administrative duties include the telephone, computer, telefax machine, typewriter, photocopy machine, and pager.
  2. Worker may handle first aid and oxygen equipment on an occasional basis.
  3. Materials and products typically handled in the performance of administrative duties include a wide variety of forms and paperwork, reports, various writing utensils and a wide assortment of other basic office supplies and materials.



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