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Remote Code Load Engineer

at IBM

Posted: 9/25/2019
Job Reference #: 284983

Job Description

Remote Code Load Engineer

Your Role and Responsibilities
RCL Engineers will lead all pre-update planning activities including: 
  • Monitor defined Retain/ CSP (Cognitive support platform aka Salesforce) Queue for all incoming RCL requests. 
  • Coordinate all communication and scheduling with the client.  
  • Coordinate all communication and scheduling with the IBM RCL resources. 
  • Monitor for successful code update completion and record all completions in agreed to systems. 
  • All time incurred performing code load coordination (Admin Time) will be recorded in CSP against each individual RCL case.
RCL Engineers will lead update activities, which include the following key responsibilities:
  • Coordinate with the client to perform system health check and download code to source system(s) 24 hours in advance prior to the update window when applicable. 
  • Prior to RCL, establish communication with the client to validate the update will proceed as planned and to establish remote connect. 
  • Execute the product designated code update procedures as provided by IBM Systems Storage at agreed the update date/time. 
  • After successful completion of the code update gain client’s concurrence to close the RCL case. 
  • If any issues are encountered during the Remote Code update attempt the RCL resource will escalate the problem according to the RCL process exception handling guidelines.
  • All time incurred performing code load (RCL Time) will be recorded against each individual RCL case.
  • Storage RTS will in good faith execute RCL deliverables with the shared objective with IBM Systems Storage to reduce the time required to perform RCL. As the RCL procedures and tools supplied by IBM Systems Storage are enhanced our shared objective is to continue seeking additional efficiency opportunities. 
The role participates in 24/7 shift rotation, US prime shifts. The majority of the shifts are designated to serve the US business demands and needs.

IBM will deliver product specific and process training to the selected candidates


Auto req ID

Required Education
Technical Diploma

Role ( Job Role )
Remote Technical Support

State / Province

Primary job category
Product Services

(0023) IBM Bulgaria Ltd.

Contract type

Employment Type


Is this role a commissionable/sales incentive based position?

Travel Required
No Travel

IBM Business Group

Preferred Education
Technical Diploma

City / Township / Village

Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Required Technical and Professional Expertise
  • Formal technical education;
  • Level of English B2/ C1 (written and verbal interaction)
  • Motivation for continues learning and development in technologies;


Preferred Technical and Professional Experience
  • Strong communication skills in English /verbal and written/;
  • Logically and analytically minded;
  • Affinity in resolving technical problems;
  • Motivation to learn new technologies and willingness to develop in-depth technical carrier;
  • Ability to work in a team environment;
  • Knowledge of Storage basic concepts will be considered as strong advantage.

Secondary Job Category
Other Product Services

Eligibility Requirements

Position Type
Early Professional

Early Professional Track
Industry Early Professional

Location Statement
For additional information about location requirements, please discuss with the recruiter following submission of your application.

New Collar Role

At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

Your Life @ IBM
What matters to you when you’re looking for your next career challenge?Maybe you want to get involved in work that really changes the world. What about somewhere with incredible and diverse career and development opportunities – where you can truly discoveryour passion? Are you looking for a culture of openness, collaboration and trust – where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.Impact. Inclusion. Infinite Experiences. Do your best work ever.

About Business Unit
IBM Systems helps IT leaders think differently about their infrastructure. IBM servers and storage are no longer inanimate - they can understand, reason, and learn so our clients can innovate while avoiding IT issues. Our systems power the world’s most important industries and our clients are the architects of the future. Join us to help build our leading-edge technology portfolio  designed for cognitive business and optimized for cloud computing.

About IBM
IBM’s greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.