Krispy Kreme Doughnuts

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Shift Supervisor

at Krispy Kreme Doughnuts

Posted: 9/17/2019
Job Reference #: 2143

Job Description

  • Job LocationsUS-NM-Albuquerque
    Posted Date3 years ago(5/31/2016 2:22 PM)
    # of Openings
  • Overview

    Overview of Position:

    Shift Supervisor is responsible for overseeing the entire shift and ensuring that all operation run smoothly &

    efficiently in a Retail, Retail with Routes and Heritage store.

    Principal Duties and Responsibilities:

    Overseeing the proper performance of all store activities

    Training employees and ensuring that employees are working efficiently and effectively

    Maintaining adequate staff in retail and production positions

    Performing retail tasks as needed

    Performing production tasks as needed, if applicable to store type

    Ensuring customers are being cared for properly

    Ensure Production Specialists understand production schedule for the day, if applicable to store type

    Accessing the store’s safe and getting change as necessary

    Ensure Krispy Kreme security & cash handling standards and procedures are met and enforced

    Locking doors and closing at night

    Conduct store tours

    Knowledgeable of Krispy Kreme history, product & current promotions

    Model exceptional customer service skills for employees

    Promote customer service oriented atmosphere in store

    Fill customer orders accurately and quickly, including products, condiments, and change

    Handle difficult customer situations professionally

    Maintain a pleasant and courteous demeanor

    Exhibit suggested selling behaviors such as: second dozens, up-selling other products, and up-selling in sizes

    Knowledge and ability to execute all store functions

    Answer telephone in a timely manner and utilize Krispy Kreme greeting procedures

    Manager’s food safety certification

    Other duties as assigned

    Equipment Operation

    Operate the POS system per standards identified in the Krispy Kreme Retail Specialist Workbook

    Operate other retail equipment, e.g. coffee and soda machines, in the proper manner

    Operate drive-thru equipment (POS and headsets) so as to achieve an average drive-thru time of 30-45 seconds or less

    Operate processing equipment while adhering to the company product standards identified in the Krispy Kreme Processing Specialist Workbook

    Ensure batteries are charged for drive-thru equipment

    Operation production equipment

    Valid driver’s license is required as required to drive delivery trucks

    Safety and Sanitation

    Maintain a clean, neat uniform at all times and ensure employees are also adhering to uniform standards

    Handle products per procedures identified in the Sales Specialist Employee Training Manual

    Utilize proper cleaning techniques as identified in the Sales Specialist Employee Training Manual

    Comply with sanitation standards

    Related Skills

    Complete a processing schedule as needed

    Must be able to perform all essential store functions


    Act as a team player through the standards identified in the Krispy Kreme Training Workbooks

    Assist in training and development of Team Members

    Handle customer and employee complaints or concerns professionally

    Assist management with staff scheduling and team-building

    Supports Managers with training of new employees

    Model company standards and policies consistently

    Model exceptional customer service skills for employees

    Assist with execution of corporate initiatives (i.e. Marketing, HR policies and procedures)

    Essential skills and Experience:

    High school diploma or equivalent , preferred

    Must be 18 years of age or older

    Must perform all related competencies outlined in the Krispy Kreme Shift Management Training Workbook

    Strong leadership, organizational, and communication skills

    Experience working with people and history of dependability

    Must have flexibility to work any day or shift as needed

    Pass a pre-employment drug screen, criminal background check

    Nonessential skills and Experience:

    Previous job stability preferred

    Physical Demands and work environment:

    The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Physical Activity

    Carrying + Bending + Stooping + Grasping + Standing + Twisting

    Lifting + Walking + Communicating with customers and co-workers + Sweeping

    Writing + Mopping + Driving + Packing doughnut boxes

    Physical Requirements

    Lifting up to 75 pounds occasionally; and /or up to 25 pounds frequently, physically active

    Using hand-trucks to push/pull products, often on ramps

    Visual Acuity Requirements

    Must be able to read and distinguish between products, product boxes, and labels

    Working Conditions:

    The worker is subject to inside and outside environmental conditions.

    Un-air conditioned production areas may reach temperatures of 100 degrees for more than one hour.

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