Lowe's Home Improvement

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Asset Protection Agent

at Lowe's Home Improvement

Posted: 9/22/2019
Job Status: Full Time
Job Reference #: 6434373
Keywords: security

Job Description

Title - DO NOT EDIT
Asset Protection Agent

Department
LWS_USA_Customer Greeter

Location #
2556

Job Description
  • Investigates organized retail crime activity in assigned locations and prevents external theft, based on company guidelines
  • Partners with Store Management, SAPOSM, DAPOSM and MORCM to identify key areas being externally impacted, create plans to reduce loss and conduct training with store associates.
  • Partners with store associates to deter external theft by conducting training on external shrink programs (i.e. SMART customer service, product protection, high theft merchandise training with front end etc.)
  • Educate store associates on shrink trends, methods of theft and the tools/resources available to use in the prevention of further loss
  • Maintain and update all awareness, statistical and recognition programs/ certificates related to high theft items to bring awareness to the team.
  • Monitors merchandise entering and leaving the store entrances and exits via CCTV (video surveillance system) to identify external/internal activity.
  • Observes employee and customer behavior in the store using video surveillance systems; and establishes surveillance on shrinkage items and on employees in departments with shortages.
  • Analyzes associate and customer shopping behaviors for irregularities indicative of theft.
  • Ensures shoplifters are apprehended in accordance to company policies and procedures, and according to local, state and federal laws.
  • Conducts interviews in accordance with local laws and company policy on customers and vendors suspected of theft, reports suspected fraud to AP Management and Market Investigations as needed.
  • Prepare, complete and maintain on all case reports related to associate recoveries, Asset Protection apprehensions and Known Theft cases
  • Completes prescribed tasks in Case Management System
  • Participates in court hearings, if applicable. Updates case files and maintains relationships with local Law Enforcement
  • Detects, deters, and investigates violations of company policies and criminal activities by investigating alleged fraud and other alleged illegal activities; intervenes in and resolves safety violations; conducts internal and external theft investigations to manage operational, internal, and external shrinkage; obtains evidence, takes statements, and writes case reports; and participates in collaborative efforts with other investigative entities
  • Validates physical security of the building, per company policy/procedure, throughout the day (Gates, Keys etc.)
  • Determines cause with associates and customers who have triggered emergency exit and EAS (Electronic Article Surveillance) alarms and resolves issues.
  • Work assigned Exception Based Reporting, relating to external and internal loss.
  • Supports internal investigations by reporting any suspicious activity or fraud to AP Management and/or Market Investigations. Participates in collecting evidence regarding internal investigations as needed.
  • Provides feedback to SAPOSM and/or DAPOSM on audit/inspection findings


Job ID
1719025BR

Employment Type I
Regular

Line of Business
Store

Job Category
Security

District
LWS_USA_Market - 1223

Employment Type II
Full time

Job Posting Title
Asset Protection Agent

Zip Code
87507

Location Name
Santa Fe, NM

EEO Statement
Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.

Location Address
3458 Zafarano Road

City
Santa Fe

State
New Mexico