Microchip Technology Inc.

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Technician ll - Desktop Support

at Microchip Technology Inc.

Posted: 10/9/2019
Job Status: Full Time
Job Reference #: 9363

Job Description

The successful applicant will work with a team of Systems Administrators and Desktop Support Specialists to facilitate the

team’s delivery of technical, operational, and onsite and remote internal-client support relating to desktop hardware and

software incident resolution and entry-level network/systems administration.

He / she must also have skills and experience in support of, including but not limited to: desktop computers, laptop

computers,peripheral devices, local and network printers and telecommunications equipment.

On top of his essential customer-service qualities, the IT Technician will also be expected to possess strong customer-facing

skills as the role would put them in regular remote contact with all Microchip users.

Responsibilities

  • Work within a team to provide technology support to business users.
  • Answer the IT helpdesk hotline and provide end-user assistance
  • Logging and monitoring of customer questions, issues and problems through resolution/completion.
  • Provision of customer updates and status reports with regards to open customer issues as appropriate
  • Ensure problem resolution via the maintenance of appropriate action plan
  • Ensure effective communication with the business and within team.

Mandatory Skills

  • Ability to communicate effectively to both technical and non-technical staff
  • Excellent working knowledge of operating systems, particularly Windows 7
  • Understanding and troubleshooting of popular networking technologies (TCP/IP, LANs, WANs)
  • Experience with Active Directory administration
  • Exposure to Enterprise-level application packaging and package distribution mechanisms (a plus)
  • Very good customer services skills
  • Very good English conversation (verbal and written)