Native American Professional Parent Resources

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Program Manager

at Native American Professional Parent Resources

Posted: 9/21/2019
Job Status: Full Time
Job Reference #: 1123799
Keywords: manager

Job Description

  • 01-Jul-2019 (MST)
  • Tribal Home Visiting
  • Albuquerque, NM, USA
  • Salary
  • Full Time


The Program Manager position provides ongoing case management supervision and support to Tribal Home Visitors who deliver individualized parenting support to Native American caregivers and their child(ren). The Program Manager uses their skills and abilities to motivate staff, provides case management and administrative support, address challenges, and celebrates milestones in a facilitated and caring approach. This position plays an essential role to carry out program and grant expectations by completing the necessary data collection and best practices through supervision of staff. This position requires a highly motivated individual, who can manage multiple responsibilities, and facilitate staff needs. This position provides opportunities to further ones professional development in the skill as a manager as well as obtain recognized training and certifications for working with prenatal families, infants, toddlers, young children and caregivers.



  • Ensures the delivery of completed weekly to bi-weekly home visits by Tribal Home Visitors implementing the Parents As Teachers model and curriculum with Native American families who are prenatal or have a child between 0-5 years.
  • Ensures the delivery of home visits by Tribal Home Visitors to families using best practices or other program approved approaches, conducting services in a culturally-responsive and culturally-sensitive manner, making necessary accommodations and adaptations.
  • Ensures the delivery of all completed necessary forms, screenings, and assessments as required by the program and grant requirements.
  • Ensures Tribal Home Visitors deliver appropriate resources and referrals to caregivers who are identified as "at-risk" or based on family needs from screening and assessment results.
  • Ensures Tribal Home Visitors conduct necessary follow-up with caregivers and providers to ensure family goals and needs are met.
  • Ensures Tribal Home Visitors complete planning documents and prepare all necessary activities and materials for home visits.
  • Ensures Tribal Home Visitors complete and submit all necessary home visit service documentation as required by the program and grant requirements.
  • Ensures Tribal Home Visitors complete all necessary data entry into the designated database system(s) and/or interfaces within the required timeframes.
  • Maintains and tracks overall home visiting services to ensure fidelity to the model and achieves necessary program and grant requirements.
  • Manages and tracks all incoming referrals and assigns referrals to Tribal Home Visitors to maintain caseloads as required by the program and grant requirements.
  • Develops and maintains appropriate and professional relationships with staff with emphasis on the parallel-process.
  • Initiates and utilizes various forms of communication via in-person meetings, phone calls, emails, texting, and other modes of correspondence.
  • Ensures confidentiality of all collected caregiver and child information at all times.
  • Participates in family service coordination and planning meetings which include provider-to-provider meetings and correspondence, Individual Family Service Planning (IFSP) meetings, transition meetings, or any other service coordination that involves necessary collaboration on behalf of program families.
  • Ensures the delivery, coordination, and filing of Family Group Connections in accordance with program, grant and model requirements.
  • Ensures each Tribal Home Visitor facilitates a minimum of 2 Family Group Connections per year and completes all necessary tasks, activities and documentation.
  • Completes a minimum of 1 home visit field observation and 1 Family Group Connection observation per program quarter of the fiscal year, completing all necessary documentation.
  • Completes annual staff performance evaluations in accordance with organizational policies and provides Program Director recommended raises for staff.
  • Implement necessary disciplinary action to staff in accordance with NAPPR policies/procedures.
  • Ensures staff receive all necessary training and professional development in accordance with program and grant requirements and goals, including completing one in-house training per month.
  • Ensures Tribal Home Visitors complete a minimum 2 hours of Reflective Supervision and 2 hours of Administrative Supervision per month.
  • Provides ongoing and regular case management and administrative support through individual and group staff meetings, such as, but not limited to One2Ones, Team Meetings, etc.
  • Completes a minimum 2 hours of Reflective Supervision and 2 hours of Administrative Supervision per month.
  • Actively participates in all required and requested program staff meetings, trainings, and organizational events.
  • Contributes to all necessary program reporting as directed by Program Director as required by the program and grant requirements.
  • Actively participates in all required and requested continuous improvement processes, program evaluation activities, work performance evaluations, and other activities to enhance program services.
  • Assists in the completion of any program quality assurance activities, such as, but not limited to THV Peer Reviews, THV Annual Audits, etc.
  • Maintain responsiveness to family, staff and program needs that is both solution-oriented and strengths-based.
  • Maintains a positive self-image and working relationships with NAPPR families, organizational staff, community partners and providers, and stakeholders.
  • Maintain a positive and productive work environment while supporting program goals and initiatives.



  • Assists with filing of program documents.
  • Accurately track, monitor and submit administrative tasks such as, but not limited to, work time, mileage, leave requests, payment requests, and payment reimbursements to the appropriate staff person.
  • Assists Program Director to deliver information to groups such as, but not limited to the THV Community Advisory Board, program partners, stakeholders, etc.
  • Collaborates with NAPPR staff and community service providers to perform outreach and recruitment activities for community and organizational events as assigned.
  • Assists with the hiring and selection process to fill Home Visitor and other possible Tribal Home Visiting position vacancies.
  • Perform all other duties as assigned by the Program Director.



Directly supervises Tribal Home Visitors



Education Requirements

  • Minimum of Bachelor's degree in Early Childhood Education, Family Studies, Child Development, Child Health, Maternal Health, Health Education or related field.


Experience Requirements

  • Minimum 2 years of supervisory experience with in-home providers.
  • Minimum 2 years work experience with prenatal families, infants, toddlers and their caregivers.
  • Minimum 2 years work experience with "high-risk" or "high-needs" populations.
  • Experience working with Native American families and communities.



Core Competencies (Front Line Supervisor, Manager, Coordinator, Developmental Specialist, Health Educator, Exempt Specialist)

  • Relationship Building devote time to maintain ongoing connections
  • Effective Communication excellent verbal and written communication, including both expressive and receptive skills
  • Positive Impact empower, energize  and motivate those around them
  • Functional/Technical Expertise build continuous knowledge, and maintain a learning state of mind

Position-based Competencies (THV Program Manager)

  • Delegation - entrust work to others by providing clear guidelines and direction
  • Problem solving and decision making balance between studying and solving problems, dispelling assumptions, commit to action, and use sound judgment
  • Results Orientation maintain appropriate focus on outcomes and goals
  • Conflict Management support and manage differences of opinion, use collaboration to resolve issues
  • Influence establish mutual trust, providing direction and guidance



  • Certified Parent As Teacher Parent Educator (current certification highly desired)
  • Certified Circle of Security Parenting Facilitator highly desired
  • Certified Infant Massage Facilitator highly desired
  • Excellent mental flexibility, motivation, and self-confidence
  • Provide effective adult learning approaches and techniques with staff
  • Excellent ability to learn large amounts of information quickly and effectively
  • Excellent computer ability and skill with database software, Word, Excel, Outlook and other web and computer based applications
  • Ability to manage repetitive, instructional tasks, and multiple priorities
  • Experience with current home visiting practices such as Reflective Supervision, parallel processes, trauma-informed care, etc.



The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

  • Typical work environment situations include lifting, bending, twisting, temperature changes, occasionally lifting up to 25 lbs., utilizing office equipment daily.
  • The physical environment requires the employee to work primarily inside, in temperature controlled conditions. Some noise and interruptions are present. May also include employee vehicle and outside locations with dust, wind, temperature changes and precipitation.


Special Working Requirements:

  • A functional automobile at his/her disposal; a valid, non-suspended NM driver's license and a current automobile liability policy with continuous coverage
  • Must pass a pre-employment background check
  • No substantiation or criminal conviction of child abuse or neglect
  • No conviction of DUI or other moving violations in the past 3 years which will prevent insurability under NAPPR's liability coverage
  • May require need for flexible schedules, including occasional evening and weekend work
  • Travel within the state and out-of-state required