Nusenda Credit Union

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Card Dispute Specialist

at Nusenda Credit Union

Posted: 10/1/2019
Job Reference #: 19-0216
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Job Description

Requisition Number
19-0216

Title
Card Dispute Specialist

Location
Nusenda Campus Branch

City
Albuquerque

State
NM

Description
Nusenda Credit Union is one of the state’s largest credit unions, with assets of over $2 billion and with over 200,000 members for locations statewide. We have been voted one of the Top Workplaces and Healthiest Places to Work for multiple years! Being part of our credit union means being part of our community as The Power of WE. Our mission is to perform well, so we can do good - by putting money into our member-owner’s pockets and making a real impact in the communities we serve in. Nusenda Credit Union also contributes to statewide efforts in financial capability and economic development.

Support Service Delivery and members with debit and credit card dispute inquiries, research and investigate disputed charges. Adhere to all compliance and regulations in accordance with federal and network rules and understanding of dispute-related timeframes, mandates, and liability. Serves as the department resource for technical and day to day operational assistance to include the support of training and problem resolution for all card products and services.


Requirements
Three to five years of similar or related experience
Associates Degree
Expert knowledge and skills in providing a high level of member service in a call center or branch environment to include debit/credit card related information.
Knowledge of the Card Services processes.
Experience in multi-tasking, dealing with sensitive information, and problem resolution while providing exceptional service.
Must be knowledgeable in Microsoft Office and all internal systems as affiliated with the department.
Ability to adapt quickly to change and effectively communicate with colleagues and members using appropriate resources.
Ability to lead and train others as necessary.


Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!