Planet Fitness

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Front Desk Associates

at Planet Fitness

Posted: 8/23/2019
Job Status: Part Time
Job Reference #: 1140370

Job Description

  • 18-Jul-2019 to 16-Sep-2019 (EST)
  • Santa Fe, NM
  • Santa Fe, NM, USA
  • TBD
  • Hourly
  • Part Time

Front Desk Associates - Santa Fe, NM - Part Time - 2 Shifts Available - Monday, Friday, Saturday, Sunday  OR  Tuesday, Wednesday, Thursday, Sunday

Planet Fitness, a private equity backed fitness retailer, is seeking candidates for the role of Front Desk Associates. The Front Desk Associate is a highly friendly and courteous individual who consistently delivers first-rate service and fosters positive customer satisfaction and loyalty while promoting ECP-PF Holdings-Planet Fitness Mission, Vision and Values. The Front Desk Associate must be adept at balancing multiple tasks with a friendly, courteous demeanor.

Essential Duties and Responsibilities:

  • Welcome and exit members in a confident, professional, and friendly manner with hi's and goodbye's.
  • Anticipate member's needs, respond promptly and acknowledge all members
  • Provide gracious and efficient telephone service. Calls should be answered promptly and knowledgeably, always ensuring complete and accurate information.
  • Utilize strong communication and problem-solving skills to effectively resolve customer concerns, ensuring a pleasant experience.
    • Ability to maintain the cleanliness of the club for up to 50% of the shift.
    • Deliver prompt, efficient customer service while maintaining a high level of accuracy in a fast-paced retail environment.
    • Hands-on experience in accepting payments from customers and give change and receipts.
    • Drive revenue by communicating and demonstrating benefits of products and special promotions to customers.
    • Proven ability to answer customers' questions and give information regarding the business procedures and policies in an exact and customer-friendly way

Minimum Skills

  • Ability to manage multiple responsibilities 
  • Solid work ethic with strong decision-making skills 
  • Self-starter who takes initiative with minimal direction and supervision
  • Comfortable working a flexible rotating schedule
  • Superior customer service skills, preferably in the fitness industry.
  • Hard working, enthusiastic and energetic!
  • Strong problem resolution skills.

Minimum Qualifications

  • 18 years old or older
  • A High School Diploma Or Equivalent required
  • Six months face to face customer service experience in a retail environment required or 1-year Fitness experience preferred.

Hours (Two different shifts available.)

Monday: 12:00pm - 6:00pm   //   OFF

Tuesday: OFF   //   12:00pm - 6:00pm

Wednesday: OFF   //   12:00pm - 6:00pm

Thursday: OFF   //   12:00pm - 6:00pm

Friday: 3:00pm - 9:00pm   //   OFF

Saturday: 6:30am - 1:00pm   //   OFF

Sunday6:30am - 1:00pm   //   1:00pm - 7:30pm


  • Competitive Salary
  • Company contribution towards health benefits that includes: Medical, Dental, Vision, LTD, STD and Critical Illness
  • Paid Time Off benefits (if applicable)

Planet Fitness is an Equal Opportunity Employer