Sharp USA

Receive alerts when this company posts new jobs.

Similar Jobs

Job Details

Field Service Representative 1

at Sharp USA

Posted: 10/12/2019
Job Reference #: 5335
Categories: Sales, Customer Service
Keywords: customer, service

Job Description

  • Job LocationUS-NM-Santa Fe
    Posted Date3 months ago(7/29/2019 3:56 PM)
    Job ID
    2019-5335
    Category
    Service
  • Overview

    Under the direct supervision of the Branch Field Service Manager, the Field Service Representative 1 is responsible for properly maintaining a territory of Sharp equipment along with maintaining a high level of customer satisfaction through proper communications and maintenance of equipment.

    Responsibilities

    • Services and maintains a full territory working with seasoned Field Service Representatives in the installation, maintenance and repair of Sharp equipment.
    • Resolves at least 85% of service calls with minimal assistance upon completion of training and territory assignment.
    • Understands and properly performs all mechanical and electronic adjustments on equipment as outlined in the Technical Service Manual and Field Engineering Bulletins.
    • Ability to read and interpret schematics and complete all electrical troubleshooting as outlined in the Technical Service Manual and Field Engineering Bulletins to include our complete digital line of products.
    • Resolves most normal customer relations' situations and communicates any unusual customer situations to a higher level.
    • Maintains parts inventory and achieves acceptable levels of inventory control and usages.
    • Completes all required administrative functions in an accurate and timely manner.
    • Cooperates with fellow workers and management to achieve Branch service goals.
    • Keeps Group Leader or Branch Field Service Manager informed of machines performing below standards and report all actions taken towards resolution.
    • Performs other duties as prescribed by the Branch Field Service Manager.

    Qualifications

    PHYSICAL DEMANDS:

    • Must be able to travel locally on a daily basis to various customer sites.
    • Requires frequent kneeling and bending and considerable use of hands and tools. Walking great lengths at a time.
    • Frequently requires moving or lifting of up to 50 pounds and able to lift 75 on occasion.
    • Exposure to live electrical circuits.
    • Exposure to extreme environmental conditions. To include, but not limited to, extreme heat, extreme cold and working with flammable liquids and solids.
    • Able to work in confined spaces.
    • Must have specific vision abilities required by this job including close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus
    • Must have a valid drivers license.

    Sharp Electronics Corporation is an equal opportunity employer – minority/female/disability/veteran

    #LI- DNP